Our client within the banking field is looking for customer service advisors to join their debt recovery team based in Southend-On Sea. This is initially a 12 month temporary assignment starting in January. The positions are full time, 35 hours a week, on a shift pattern to cover hours between 8:00am – 8:00pm Monday – Friday and 8:00am – 5:00pm on Saturdays (You may be required to work every Saturday with a day off during the week).
Successful candidates will be asked to complete a credit check so you must have a good credit history with no outstanding debt.
Responsibilities for collections agent:
  • Responding to general enquiries from Customers.
  • Providing excellent Customer Service on every call.
  • Building a rapport and engaging with Customers.
  • Upholding procedures and regulations set by the Company.
  • Ensuring FCA regulations and guidelines are upheld at all times.
  • Developing knowledge of products and market to support Customers and Colleagues.
 
Skills Required:
  • Minimum 6 months experience working in a call or contact centre or face to face customer service experience.
  • Experience in Debt Management or Collections is advantageous.
  • Excellent listening and communication skills.
  • Ability to build good Customer relationships.
  • Ability to work well within a team.
  • Natural ability to tailor responses, treating each Customer as an individual.
  • Excellent problem solving skills with the ability to think on your feet.
  • Flexibility to adapt to a wide range of responsibilities.
  • Desire to coach and advise colleagues on best practices and new developments.
  • Excellent numerical and literacy skills.
  • High level of attention to detail.
  • Excellent computer skills, including Microsoft Office and internal databases.
If you have previous collections / debt management or customer service experience please call our office on 01702 619944 for more information or apply now.
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The Recruitment Services Partnership
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Tel: 01702 619944 | Fax: 01702 619005
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